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FAQs

General information

1. Why choose Sino-origin


 100% Price Match
 The Excellent Communication
 Good lead time
 100% Satisfaction Guarantee
 After-sales service provided

 
2. What colors and imprint colors are available

Sino-origin colors & imprint colors can (almost) match any pantone color. There is some variation in color printing and this is an understood industry standard.
 
3. Can we do our OEM design?

Our design team can design or re-draw your logo free of charge.
 
Shipping

1. What shipping methods are accepted? 

Sino origin  offers three shipping methods for your choice:


A. By Express Courier: DHL/FEDEX/TNT/UPS
B. By Airfreight
C. By Seafreight


Orders

1. Why we need to order heat-transfer/dye sublimation custom products? 

Custom products are used to add a sense of identity to businesses, conventions, events, tradeshows, schools and government agencies. Nothing is impossible to print on heat-transfer/dye sublimation products as the materials used for heat-transfer/dye sublimation are almost superior smooth polyester which offers a smooth surface for details logo and unlimited color printing option.

2. Can we do custom lengths or even custom products? 

Custom ideas, custom lengths are no problems.

3. Can we cancel an order? 

Orders may be cancelled right up until the time they ship. Any charges incurred by us up until the time you cancelled will be charged, including charges for material, printing and packing, etc.

4. What payment methods are accepted?

Sino origin supports secure online ordering servie, so Paypal, T/T by wire and Western Union are welcome.
 
INQUIRIES

1. What's a setup/molding charge for heat-transfer/dye sublimation printing? Do you save my molding?

Molding charges are the cost of setting up a custom device to print your unique logo. We save the heat-transfer/dye sublimation printing molding for 1 year so if you re-order the same thing with the same printing logo within that time, you will not incur a setup charge.